Let’s get Digital – Learnings from the PRSA Dallas Chapter’s March Luncheon featuring Mike Wilson, editor at The Dallas Morning News

You may have seen the recent Poynter article detailing The Dallas Morning News’ plans over the past year to bring relevant and impactful stories to readers in a more financial-savvy, digital format. For as long as I’ve been in the PR field (10 years this year!), there’s been a lot of chatter about what “going digital” means for PR pros, readers and journalists.

Our team had the chance to hear first-hand about the recent changes at The Dallas Morning News from editor, Mike Wilson at the PRSA Dallas Chapter’s March Luncheon. In a nutshell, The News will be operating as a website and not a traditional newspaper or as Mike puts it, “We’ll think of ourselves as a website that produces a great American newspaper.”

So, what’s changing?

Beats are out – Hubs and Obsessions are in

Reporters will no longer be defined by their prospective beats, but will report news based on more loosely outlined themes. For example, a reporter who may have been solely covering all things DISD, will now be in the education hub and will be tasked with regularly reporting on an obsession (like pre-K) for six months. At the end of the six-month period, the same reporter will switch to another obsession. Obsessions are not meant to be permanent like beats.

Content Generators are Not Tasked with Content Production

Reporters are no longer writing for tomorrow’s paper, but are drafting stories that can be published online quickly. As such, reporters will be working earlier hours to get stories online sooner. It will be the editor’s job to decide what goes in print and what stays online. Also, content generators are not only reporters, but a large roster of contributors offering expertise in a range of subjects from business analysis to '80s music.

Breaking News Will Focus on Video and Social Media Channels

Going digital also means using original and curated video. The Dallas Morning News will accomplish this through its partnership with NBC 5 to provide rich video content to accompany breaking news stories. Additionally, breaking news reporters will use platforms like Periscope to bring live video to their audience.

Coverage Priorities Will Change

In 2016, The Dallas Morning News’ coverage will be heavily focused on Muslims in the community, the presidential election, the City of Dallas, growth in DFW and great storytelling with new features like, “The Moment.” Stories in “The Moment” section will feature small, but pivotal moments in people’s lives. The example that Mike shared during the luncheon, was about a Dallas woman who had to stand trial against her abusive husband.

As PR pros this means that we will be challenged with providing story opportunities that are visually appealing and finding story angles for our clients that are in line with the newsroom’s priorities. It will certainly be interesting to see how The Dallas Morning News executes the shift into the digital age throughout 2016 and if this will be a business model that sticks around for a while.

This post was contributed by Krystal Morris. @KrystalNMorris. 

Let’s get Digital – Learnings from the PRSA Dallas Chapter’s March Luncheon featuring Mike Wilson, editor at The Dallas Morning News

PR Produced Great Content Before “Content Was Cool”

C. Pharr's Cynthia Pharr-Lee (middle) and Krystal Morris (far right) speaking to healthcare executives about PR strategies,techniques and case studies of effective and appropriate communication
integration with social media.

In the daily scramble to learn about the new, new digital thing, marketers sometimes overlook the powerful, but NOT new communications methods that can be invaluable contributors to an overall marketing strategy.

Specifically, I’m talking about traditional, B2B public relations and the powerful “earned content” that well executed PR programs can produce.

Long before digital marketers began to trumpet “content is everything,” effective PR campaigns have created the interesting and user-focused content that helps build brands and thought leadership. Such content can also empower marketing programs.

Today’s conversations about digital marketing stress the importance of credibility and transparency in connecting with customers. For many years, PR professionals have helped clients achieve well-placed publicity, speeches at respected conferences, and events that showcase expertise. These PR activities produce believable and impactful content that can be shared throughout a digital marketing program.

One of the strongest arguments for the power of earned content (especially publicity and speaking engagements) is that it yields de facto “third party endorsement” because the coverage isn’t bought and controlled by the subject. Rather, reporters or conference planners independently filter the information before deeming it credible and timely.  As a result, audiences have a higher degree of trust for earned content than paid advertising. Digital marketers who don’t consider “earned content” in their programs are failing to harness opportunities to connect with key audiences.

Current digital marketing practices also recommend omni-channel messaging, i.e., giving customers useful content, how and where they want it. For decades, PR professionals have been doing this by promoting strategic topics and selecting which speaker platform, event, publication and broadcast opportunities to pursue for clients. These standard planks in PR platforms have long provided a means of targeting audiences to give them content that interests them in the channel they prefer.

If anything is the “holy grail” in today’s successful digital marketing, it is the belief that “customer engagement” is the basis for measuring success. Indeed, digital consultancy Rosetta writes that “engaged customers are the best customers – they purchase 90 percent more frequently, spend 60 percent more per transaction, and deliver three times the annual value each year.”

A key strategy to achieve engagement is providing compelling information or experiences without asking for a sale. These approaches have been embraced by PR for decades. Editorial coverage of PR clients never includes call-to-action sales messages. Instead, it builds engagement by providing useful information and boosting awareness of expertise.  PR events, especially those that are cause-based or showcases of expertise, build relationships with targeted audiences through subjects of mutual interest, rather than hard-selling products.

Digital marketing strategists also recommend omni-channel communications, or consistency of messaging across all channels. If the PR team is involved in marketing strategy and aware of the marketing calendar, the credible content produced by PR can easily reflect the marketing messages used on other channels. Usually, the PR team will be responsible for coordinating executive speaking engagements, working with journalists in targeted media, planning events with key communities and helping plan and execute social media while scripting blogs, webinars and podcasts. With forethought, these activities can become integral parts of digital campaigns.

The meaty content produced by traditional PR programs and extended into social media can add real substance to digital campaigns. For example, including social share buttons/plug-ins when emailing content can drive readers to a landing page that offers interesting news articles. For speaking engagements, providing hashtags for the audience can encourage content sharing and assist in measurement.  Building tweets into presentations makes it more likely the speaker’s comments will be shared on social media…the possibilities are limitless.

In summary, there are powerful arguments for blending tried and true, traditional PR into newer digital marketing plans. Marketers who ignore opportunities to harness the power of PR’s earned content risk missing fuel which could fire up their campaigns.

This post was contributed by Cynthia Pharr-Lee, APR, Fellow PRSA. Connect with Cynthia on LinkedIn.

PR Produced Great Content Before “Content Was Cool”

#EastDallasIs a Social Media Success! Six Tips to Increase Social Media Engagement

I recently had the chance to help plan and execute a social media strategy for a community project in East Dallas. The goal of the project was to build awareness and support for a new co-brand for East Dallas – “Lake & Garden District” – while rallying the entire community around enhancing the value of living in, doing business in, spending money in and playing in the East Dallas community. This viral campaign was a huge success and it all started with creating a Facebook and Instagram page to reach the large community of East Dallas. Additionally, we engaged with traditional media, hosted and attended community events and used yard signs as a way to create buzz.

The social media outreach for this community project was well received and gained attention from the community and the media almost immediately. In fact, the Facebook page went from zero to 935 fans in one week! The Lake & Garden District’s social media pages have been steadily growing since they launched on Feb. 6, 2015. To make your social media strategy a success, I've outlined a few tips below to grow your online engagement.  

       
1. Get Visual – The reach and impressions for the Lake & Garden District Facebook page were highest when we posted fun visual content. Posts that had videos, photos and links to community news content were viewed and shared the most. Here are the top five posts from the Lake & Garden District Facebook page:

Our number one post to date with a reach of 7.2K+.

2. Sharing is Caring – Share posts, photos and videos from your followers. Social media is a way to have a conversation with your fans and followers. By liking and sharing content from others, you’re building a relationship and humanizing your organization. A few well-known and not-so-well- known organizations that are masters at this include @AnniesHomeGrown, @Netflix, @PizzaHut and @TacoBell.

3. Be Strategic – There are a myriad of ways to gather data about your posts and your fans to maximize the impact of your posts. Learn when your users are on social media and plan your posts around this schedule, posting on the most “popular” days and times when your fans are more likely to see and engage with your content.

4. Go Offline – This may sound counter-intuitive for a social media strategy, but engaging with your audience face-to-face is a great way to strengthen your relationships and build a fan base outside of social media. Whether you plan an event or simply encourage shoppers at your store to use a hashtag, having that positive in-person rapport translates to more fans online. 

5. Be Selective – It’s a rarity that a single company or organization needs to be on every social media channel. Consider your audience before you create a Twitter, LinkedIn, Pinterest, Instagram and Facebook page.  For the visually-heavy Lake & Garden District, we recommended starting with a Facebook and Instagram page because we knew we’d be creating photo contests, sharing hashtags and asking our audience to share images and stories of East Dallas.  Facebook and Instagram were the perfect tools for us and they continue to be the social media sites we utilize to reach our diverse audience. 

6. Create a Dialogue – As a way to not only reach, but engage our audience we encouraged fans to participate in the community project by sharing an #EastDallasSelfie or filling in the blank to this simple phrase: “East Dallas Is…” We encouraged our fans to share and post their “East Dallas stories” on our social media pages and on yard signs. The result was an overwhelmingly positive outpouring of support and community pride as our fans shared countless photos out and about in East Dallas along with numerous messages of what East Dallas means to them.

This post was contributed by Krystal Morris. @KrystalNMorris

#EastDallasIs a Social Media Success! Six Tips to Increase Social Media Engagement