I recently had the opportunity to speak with students in a
social media class at the University of Texas at Arlington about finding and
engaging your audience using social media. The class was attentive (they live-tweeted!
Check out #PREL3320) and asked some great questions about responding to
negative posts, what to post, when to post, and they even had some good
questions about internships/resumes.
Whether you’re still a student or a seasoned PR pro, we
could all use a little social media advice. Here are a few points I made to the
class.
Know your
audience. Before you dive-in and adopt every social media tool out there,
know who it is you’re trying to reach and adopt one or two platforms that your
audience uses most. For example, B2B clients are likely to find their audience
and influencers on LinkedIn and Google+, whereas B2C clients might find their
audience on Facebook and Instagram.
Set a
goal. When launching a client’s social media page, set clear goals and
objectives before you make the page “live.” By having clear and measurable
goals, you’ll know if you’re on the right track with your messaging and if you
are effectively reaching your audience.
Use
social media to tell your story. Whether you want to spotlight your
corporate culture, recruit new employees, share product news and/or engage in
thought leadership, social media can be a great channel to share your message.
Just remember the social media “rule of thirds.” One-third of your content
should focus on self-promotion, one-third should be spent commenting on
trends/news/thought leadership and one-third should be personal interactions
online and building your company’s brand.
Focus on
what works best. Visual content is typically the most engaging, so if your
audience isn’t resonating with text-heavy messaging or links to events/articles,
consider reducing your frequency of those types of posts.
For more on what we discussed, check out the
#PREL3320 hashtag on
Twitter.
This post was contributed by
Krystal Morris.
@KrystalNMorris.

Professor for a Day